These Terms & Conditions govern your use of the website, Care Compass tool, consultations, wellness programmes, and advisory services. By booking, submitting information, or using our services, you agree to these terms and the responsibilities described below.
01. Acceptance of Terms
By accessing the website, submitting a form, requesting a care bundle, or engaging services, you confirm acceptance of these terms. If you disagree, please stop using the platform. Acting for another person confirms you have authority to accept these terms.
02. Service Information
Services connect members with qualified practitioners and licensed partners across healthcare, wellness, lifestyle, and insurance guidance. Service details are general and may change. Availability depends on location, practitioner capacity, and individual suitability confirmed during consultation.
03. User Responsibilities
You agree to provide accurate and complete information during consultations, bookings, and communications. You must protect account details, use services lawfully, respect our team, and avoid unauthorised access, disruption, or misuse of available systems.
04. Appointment Policies
Appointments requested through Care Compass remain pending until confirmed. Please provide reasonable notice for cancellations or changes. Missed appointments without notice may affect future availability. Any fees, deposits, or programme charges will always be explained before commitment.
05. Insurance Disclaimer
Insurance guidance provided is educational and does not issue policies or guarantee approval, pricing, claims, or coverage. Insurance terms are controlled by licensed providers. Guidance is intended to help you understand available options and make informed decisions.
06. Healthcare Information Disclaimer
Information shared through the website, newsletters, and wellness materials is educational only and does not replace professional medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals for personal concerns and never delay care based on online information.
07. Communication Policy
By sharing contact details, you agree to receive service messages including confirmations, reminders, and updates. Marketing communications require consent and can be stopped anytime. Support conversations may be recorded to maintain accurate records and improve service quality.
08. Privacy References
Personal information is handled according to the Privacy Policy, which forms part of these terms. By accepting these Terms & Conditions, you acknowledge how information is collected, stored, shared, and managed, including applicable privacy rights.
09. Limitation of Liability
To the maximum extent allowed by law, responsibility for indirect or consequential losses arising from service use is limited. Where liability applies, it will not exceed the amount paid for the specific service related to the claim.
10. Changes to Terms
Terms may be updated due to changes in services, technology, or legal requirements. The latest version will remain available on this page. Continued use of the website or services after updates indicates acceptance of the revised terms.